PRIVACY POLICY
Last updated: 04/06/2025
Empress Empowered (“we”, “us” or “our”) is committed to protecting your privacy and handling your data in a lawful, fair and transparent way. This Privacy Policy outlines how we use the personal information we collect from you, how we process it, your rights in relation to your personal information, and how to contact us or a supervising authority should you need to.
1. Who we are
We are Empress Empowered.
Our registered address is 4 Elizabeth Avenue, Disley, Cheshire, SK12 2BR.
We are registered as a Data Controller with the Information Commissioner's Office (ICO) under reference ZB812776
2.What Information we Collect
We may collect and process the following types of personal data:
- Information that you provide to us for the purpose of engaging our products and services and when requesting contact from us, including your name, date of birth, email address, phone number, and location.
- Information shared during coaching sessions or via forms (e.g. goals, challenges, lifestyle information).
- Special category information required to provide requested services including finance products, health related information allowing us to facilitate special considerations and facilitate our equal opportunities policy.
- Payment and billing details (processed securely via third-party platforms).
- Website usage data via cookies or analytics tools.
- Any other information that you choose to send to us.
3. How we use Your Information
We use your personal information to:
- Deliver coaching services.
- Communicate with you (e.g. scheduling, support, newsletters if opted-in).
- Provide you information relevant to your enquiry.
- Comply with legal and ethical obligations.
- Improve our services and website experience.
We do not sell or share your personal data for marketing purposes with third parties.
4.Legal Basis for Processing
We process your data on the following legal bases:
- Contract: To provide the coaching service you’ve requested.
- Consent: When you voluntarily provide information or subscribe to updates.
- Legitimate interest: To improve our services or protect our legal rights.
- Legal obligation: If required by law (e.g. safeguarding concerns).
5.How we Store Your Data
- All data is stored securely, digitally encrypted where possible.
- Enquiries and Coaching session notes are kept securely and retained for up to 7 years (in line with professional recommendations).
- You have the right to request access, correction, deletion, or restriction of your data.
6.Feedback, Surveys and Testimonials
If you choose to send us a testimonial review or take part in our feedback surveys, we may display your comments about our service publicly on our website and/or social media platforms. We will not publicly display information sufficient to identify you personally unless you have specifically given us permission to do so.
7.Third-Party Services
We may use trusted third parties (e.g. payment processors, online scheduling tools, email platforms). These services are GDPR-compliant and only access your data as needed to fulfil their function.
8.Your Rights
In relation to the personal information that we hold about you, you have the following rights:
1. Right To Be Informed – you have the right to ask to see what data we hold about you.
2. Right To Access – to your personal information. If you wish to obtain a copy of the information, we hold about you please contact the relevant individual (contact details below) in writing with the subject ‘Subject Access Request’. Generally, the information will be provided within one month, however, please be aware that we will take necessary takes to evidence your identity prior to releasing any personal information for your own security.
3. Right To Rectification – if you believe the information, we hold about you to be incorrect or incomplete you have the right to ensure this is rectified. For further information please contact the individual stated below. This rectification should typically be complete within one month.
4. Right to Erasure – also known as the right to be forgotten. In specific circumstances, you will have the right to have your personal information erased or to prevent processing. We can refuse your request for erasure if we have a legal obligation to continue to hold your personal information, but we will inform you if this is the case.
5. Right to Object – you can ask us to stop contacting you, either by unsubscribing, by writing, calling or emailing us at [email protected]
9.Complaints
Whilst we would like to be given the opportunity to put right any issues you may have initially, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal information. Further details can be found at: https://ico.org.uk/make-a-complaint/
10.Cookies
This website may use cookies for performance and usage tracking. You can adjust cookie settings via your browser.
11.Contact
For privacy concerns or requests, contact:
4 Elizabeth Avenue, Disley, Cheshire, SK12 2BR
ICO Registration No: ZB812776
2025 Empress Empowered. All Rights Reserved